Are you looking to move up in the company or find a better job? If so, it’s time to check out your emotional intelligence quotient and see whether there is room for improvement. A strong emotional intelligence improves your ability to lead, work in a team, and provide outstanding customer service. Without these skills, moving up in any organization is difficult, if not impossible. Emotional intelligence has five components: self-awareness, self-regulation, motivation, empathy, and social skills. Self-Awareness is the ability to recognize and understand your own moods, emotions, and drives, as well as their effect on others. Those who are self-aware possess self-confidence and have the ability to make a realistic self-assessment. Self- Regulation is the capacity to control or redirect your disruptive impulses and moods and to think before acting. Trustworthiness and integrity, comfort with ambiguity, and openness to change are hallmarks of individuals who are able to self-regulate. Motivation is the passion to work for reasons that go beyond money or status and to pursue goals with energy and persistence. Motivated individuals display optimism, organizational commitment, and a strong drive to achieve even in the face of failure. Empathy the ability to understand the emotional makeup of other people and to treat others according to their emotional reactions. Cross-cultural sensitivity and excellent service to clients and customers are trademarks of empathy. Social Skill is the ability to get along with others. Those with strong social skills are able to build relations and networks by finding common ground and building rapport. Check out your emotional intelligence. SOURCE: Adapted from “What Makes a Leader?” by D. Goleman, Winter 2008, Harvard Business Review On Point, pp. 38-47 and Working with Emotional Intelligence, by Daniel Goleman, 1998.
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